Terms and Conditions of Sale

These Terms and Conditions of Sale (hereinafter the “Terms”) govern the contractual relationship between AgenIA, publisher of the Margéo service (hereinafter the “Publisher”), and any legal entity or business subscribing to that service (hereinafter the “Customer”).

The service is intended exclusively for business customers acting in the course of their trade (restaurateurs, restaurant groups). It is not intended for consumers within the meaning of the French Consumer Code.

• Company name: AgenIA
• Legal form: Société par actions simplifiée à associé unique (SASU)
• Share capital: 1 000,00 €
• Registered office: Desingy, France
• Trade and Companies Register: Thonon-les-Bains — SIREN 108 486 598
• EU VAT number: FR 71 108486598
• Legal representative: Grégory COJA
• Contact: contact@agenia.pro

Margéo is a SaaS application (accessed online, with nothing to install) for tracking margins in the restaurant trade. In particular, it allows:

• uploading supplier invoices (PDF or photo) and automated extraction of their data by artificial intelligence;
• importing till sales (CSV file) and matching them to dishes;
• managing dishes, recipes and recipe cards;
• calculating and presenting monthly margins, by site and by dish;
• automatic alerts and a conversational assistant.

The Publisher reserves the right to change the features of the service. No future feature is guaranteed or contractual.

Creating an account and/or subscribing to a paid plan constitutes full and unreserved acceptance of these Terms. The Customer declares that it has the capacity and authority required to bind the entity on whose behalf it subscribes.

Access to the service requires the creation of an account (email address and password). The Customer is responsible for keeping its credentials confidential and for all activity carried out from its account. It undertakes to inform the Publisher without delay of any unauthorised use.

The Customer may invite collaborators and assign them roles. It remains responsible for the actions of the users it has invited.

Every new organisation is given a free trial period of 14 days, with no card details required and no commitment, with access to the features within the quotas specific to the trial plan, as stated in the application.

At the end of the trial, if no paid plan is taken out, the account becomes read-only. The data is retained and becomes fully accessible again as soon as a subscription is taken out. It can be exported at any time (article 13).

The details of the plans, their quotas and their prices are published in the application, under “Subscription”. The applicable price is the one displayed on the day of the order, brought to the Customer's attention before any subscription and accepted by it. All prices are stated exclusive of tax. VAT at the rate in force (20 %) is added to the invoiced amount.

The Publisher may change its prices. Any price change is notified to the Customer by email at least 30 days before it takes effect. A Customer who does not accept the new price may terminate its subscription before that date, at no cost.

If the quotas of the plan taken out are exceeded, the Publisher informs the Customer and offers an upgrade to the higher plan. No excess use is invoiced without prior agreement.

Subscription takes place online under “Subscription”. Payment is made by card through our provider Stripe Payments Europe, Ltd. The Publisher never has access to the Customer's card details, which are processed directly by Stripe.

The subscription is invoiced monthly in advance, by automatic payment on the anniversary date of the subscription. Invoices are available from the billing portal, under “Subscription”.

In the event of a failed payment, the Publisher informs the Customer, who then has 15 days to put matters right. Failing that, access may be suspended and the subscription then terminated. In accordance with article L.441-10 of the French Commercial Code, any late payment automatically gives rise to penalties at three times the statutory interest rate, together with a fixed recovery charge of €40.

As this is a contract between businesses, the right of withdrawal provided for by the French Consumer Code does not apply. The Publisher nevertheless grants, as a commercial gesture, a money-back guarantee.

A Customer who is not satisfied with the service may request a full refund within 30 days of its first payment, by a simple request sent to contact@agenia.pro, without having to give reasons. The refund is made within 14 days to the payment method used, and the subscription ends.

This guarantee applies once per Customer, in respect of the first subscription taken out.

The subscription is taken out with no minimum term, for monthly periods renewed by tacit agreement.

The Customer may terminate at any time under “Subscription”. Termination takes effect at the end of the current period: the service remains accessible until that date, and no further payment is taken. Apart from the guarantee provided for in article 8, periods already started are not refunded pro rata.

The Publisher may terminate the subscription, after a formal notice that has remained without effect for 15 days, in the event of a serious breach by the Customer of its obligations (in particular non-payment or use not in accordance with article 10).

The Customer undertakes to:

• provide accurate information when registering;
• use the service only for its own business activity, without reselling it, sub-licensing it or making it available to third parties;
• not attempt to access other customers' data, circumvent security measures, or extract the service's data in bulk by automated means that are not provided for;
• hold the necessary rights over the documents it uploads, and upload no unlawful content;
• check the automatically extracted data before any use, in accordance with article 11.

Margéo is a decision-support tool. It is neither certified accounting software nor accounting, tax or legal advice. It does not replace the involvement of a chartered accountant or the Customer's own filing obligations.

The extraction of invoice data relies on artificial intelligence technologies which, by their nature, may produce erroneous or incomplete results. The service flags documents to be checked, but it is for the Customer to verify the accuracy of the data before any use, in particular for accounting or tax purposes. The Publisher cannot be held liable for the consequences of a decision taken on the basis of unverified data.

The Customer remains solely responsible for keeping its original documents and for complying with its statutory archiving obligations (in particular keeping accounting records for 10 years, article L.123-22 of the French Commercial Code). The service is not an evidentiary archiving system.

The Publisher is bound by an obligation of means. Its liability is limited to direct and proven damage, and may not exceed, for all causes combined, the total amount excluding tax actually paid by the Customer over the last twelve (12) months preceding the triggering event. Indirect damage is excluded, in particular loss of business, turnover, customers or reputation. These limitations do not apply in the event of wilful misconduct, gross negligence or personal injury.

The Publisher uses reasonable means to ensure the availability of the service 24/7, with no contractual availability rate guaranteed. The service may be interrupted for maintenance; scheduled work is, as far as possible, announced in advance and carried out outside service hours (lunch and dinner).

The Publisher cannot be held liable for interruptions attributable to the Internet, to the Customer's equipment, or to the failure of a third-party provider.

Support is provided by email at contact@agenia.pro, Monday to Friday from 9 am to 7 pm, with an indicative first response time of one working day.

The service is not a production tool: any unavailability prevents neither table service nor taking payment, and causes no loss of data — unprocessed documents remain in the Customer's possession and are picked up when service resumes. No on-call cover is provided outside the hours stated above.

The data entered or imported by the Customer (invoices, sales, dishes, recipes) remains its exclusive property. The Publisher makes no use of it other than providing the service, and neither transfers nor sells it.

The Customer may export all of its data at any time under “Settings”, in a structured, machine-readable format, including after termination for as long as the account exists.

The Customer may request the permanent deletion of its account and its data from the same section. This operation is irreversible. In the absence of a request, data is kept for 12 months after termination and then deleted, subject to the statutory retention periods applicable to invoicing documents.

In the context of the service, the Publisher acts as a processor within the meaning of the GDPR for the data entrusted to it by the Customer, and as a controller for the data used to manage the Customer's account (credentials, billing).

The data is hosted within the European Union. The main sub-processors are: Supabase (database and storage, EU — Ireland), Vercel (application hosting), Stripe Payments Europe (payment), and Anthropic (artificial-intelligence processing of uploaded documents). The Publisher informs the Customer of any change of sub-processor.

The Customer has rights of access, rectification, erasure, restriction, portability and objection, which may be exercised at contact@agenia.pro, as well as the right to lodge a complaint with the CNIL, the French data protection authority.

The service, its trade mark, its source code, its documentation and its graphic elements are the exclusive property of the Publisher and remain protected by intellectual property law.

The Publisher grants the Customer a personal, non-exclusive and non-transferable right to use the service, for the duration of the subscription and for its business purposes only. Any reproduction, decompilation or attempt to extract the code is prohibited.

Each party undertakes to preserve the confidentiality of the non-public information brought to its attention under the contract, throughout its term and for the three (3) years following its end.

Neither party may be held liable for a failure resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code and the case law of the French courts.

The Publisher may amend these Terms. Any substantial amendment is notified to the Customer by email at least 30 days before it takes effect. Continuing to use the service beyond that date constitutes acceptance. Failing acceptance, the Customer may terminate its subscription at no cost before the amendment takes effect.

These Terms are governed by French law.

In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. Failing agreement within thirty (30) days, the dispute will be brought before the Commercial Court of Thonon-les-Bains, to which the parties grant exclusive jurisdiction, including where there are several defendants or a third-party claim.

These Terms are drawn up in the French language. An English translation is made available for information, for the reader's convenience.

Only the French version is binding between the parties. In the event of any divergence, ambiguity or contradiction between the French version and any translation, the French version prevails, including for the interpretation and performance of the contract.